COVID-19 UPDATE POSTPONEMENT & CANCELLATION POLICY

MoAfrika Tours has adjusted its booking policy for day tours and overnight tours to accommodate its valued clients during the Covid-19 containment period imposed by the South African government.

WHAT TO DO ABOUT YOUR BOOKING?

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MoAfrika Tours will do its best to accommodate any changes to travel arrangements at this time. We accept that travel restrictions imposed to contain the Covid-19 virus is a bone fide reason to postpone or cancel your trip.
We urge our clients to postpone rather than cancel their bookings to save money as the South African tourism industry is not in a position to refund the full price of bookings.

All postponements and cancellations must be made in writing and agreed upon between the client and MoAfrika Tours.

POSTPONE YOUR TOUR ** HIGHLY RECOMMENDED

NO FEE will be charged if a day tour or overnight tour is postponed.
A booking that is postponed may be redeemed in 2020 or 2021 subject to availability of accommodation.

Please note:
Depending on when you re-book your tour, there may be an increase in the tour price to cover the 2021 price increases.

CANCEL YOUR TOUR ** COVID-19 CONTAINMENT PERIOD

Our standard cancellation policy applies for bookings during the Covid-19 containment period.

 

BOOKING PROCEDURE

Confirmation of a booking is made in writing via email once it is agreed upon by the client and the MoAfrika Tours agent. A 100% non-refundable deposit is required within 48 hours of written confirmation of a booking. Where applicable, the balance of payment of a booking is required 40 days prior to departure.

No quotation issued by MoAfrika Tours and accepted by the client (provisional or final), or booking made (provisional or final) shall be binding until such time as a final invoice has been issued and full payment received by MoAfrika Tours.

 

NON-REFUNDABLE DEPOSIT

All MoAfrika Tours require a 100% non-refundable deposit to the value of 50% of the total tour price. The non-refundable deposit is required to secure the booking of a tour. Full payment of the non-refundable deposit is required on written confirmation of the booking.

 

TOUR PRICING

Tour prices are quoted in South African Rands (ZAR). The total amount paid for a confirmed booking must be equal to the amount quoted in Rands for the tour. Banking fees and foreign exchange rates must be taken into account when making an electronic payment (EFT or SWIFT) to MoAfrika Tours

Prices quoted on the website and in printable marketing material are only provided as an indication of the cost of a tour and are subject to change without prior notice. The price quoted in the written confirmation of a booking is binding.

 

CANCELLATION & REFUND POLICY FOR LONG-STAY TOURS

Cancellation of a booking must be made in writing after it is agreed upon between the client and the MoAfrika Tours agent. Written confirmation may be emailed directly to the MoAfrika Tours agent.

All MoAfrika Tours require a 100% non-refundable deposit for a long-stay tour to the value of 50% of tour price.

Full payment required upon confirmation of booking. Where applicable, the balance of payment is due 40 days prior to the departure date.

Tour prices are quoted in South African Rands.

MoAfrika Tours cancellation and refund policy for long stays

55-49 days:         50% refund of payment EXCLUDING non-refundable deposit

48-42 days:         25% refund of payment EXCLUDING non-refundable deposit

41 days or less: 0% refund of payment EXCLUDING non-refundable deposit

In case of NO SHOW on the date of tour departure, client forfeits 100% of total payment

 

CANCELLATION & REFUND POLICY FOR DAY TOURS

MoAfrika Tours has an amenable cancellation and refund policy for bookings for day tours. Cancellation of a day tour booking must be made in writing after it is agreed upon between the client and the MoAfrika Tours agent. Written confirmation may be emailed directly to the MoAfrika Tours agent.

 

Select day tours offer a 24-hour cancellation policy

Refer to MoAfrika Tours website for details of appliable day tours

 

Standard cancellation and refund policy for day tours

full refund if a day tour is cancelled due to extreme weather conditions

7-day notice: client forfeits 25% of full payment

3-day notice: client forfeits 50% of full payment

1-day notice: client forfeits 100% of full payment

 

INCLUSIONS AND EXCLUSIONS

Inclusions and exclusions are strictly as specified in the chosen tour itinerary. Any changes made must be agreed upon between the client and MoAfrika agent and confirmed in writing.

 

INDEMNIFICATION

You agree to indemnify and hold harmless MoAfrika Tours, its owner, directors, employees, agents and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, but not limited to, reasonable attorney’s fees) directly or indirectly related to (1) the tour, (2) your breach of the Terms and Conditions; and (3) the user content you submit, post or transmit through the website and via email to MoAfrika Tours, its owner, employees, agents and affiliates.

An indemnity form for each person within the travel group must be completed, signed and returned to the MoAfrika Tours agent prior to the tour departure date. If MoAfrika Tours has not received the indemnity form(s) before the date of departure, we reserve the right to cancel the booking with no obligation to refund the client his/her payment.

 

TRAVEL DOCUMENTS AND VISAS

It is the sole responsibility of the client to obtain a visa(s) required for entry into South Africa and arrive at the port of entry with the correct legal documents required by law.

This includes a valid passport that has at least two (2) blank pages for stamps and does not expire within six (6) months of your date of departure from the country; valid visa and certificate of vaccinations if required; and an unabridged birth certificate for children 18 years and younger if required.

MoAfrika Tours, its owner, employees, agents and affiliates are not liable to refund the cost of the tour if you are denied entry into the country for whatever reason.

 

TRAVEL AND MEDICAL INSURANCE

It is strongly recommended that clients obtain adequate insurance against cancellation, loss of baggage, medical evacuation, medical expenses and the unforeseen misfortune of MoAfrika Tours being deemed insolvent before the safari departure date.

 

PERSONAL INJURY OR LOSS OF LIFE

MoAfrika Tours, its owner, directors, employees, agents and affiliates will be exempt from any liability, claims or expenses incurred due to personal injury or loss of life  while participating in any tour activity; staying in accommodation pre-selected for the tour; and in transit with MoAfrika Tours, a supplier or third-party vehicle, an aeroplane or any other mode of transport pertaining to a booking made with MoAfrika Tours.

 

SAFETY WARNINGS

The safety of clients is a priority of MoAfrika Tours but it is your responsibility to adhere to the rules and regulations of the country you are visiting and specifically the area that you are visiting. This includes rules and regulations pertaining to safety on safari tours where you will encounter wild animals and participating in outdoor activities where there is a degree of risk for injury and loss of life.

You are responsible for ensuring your safety and well-being in transit to tour destinations, including wearing a seatbelt; exploring tourist attractions, including staying with the tour group and not being separated; and at your accommodation establishment, including avoiding drunkenness, lewd behaviour and general misbehavior that could result in you being arrested or harmed.

 

HEALTH WARNINGS

It is your responsibility to familiarise yourself with health warnings pertaining to the country in general and specifically to the tour destinations. This includes regions in that are medium-to-high risk malaria areas.

It is strongly recommended that you take anti-malaria tablets if you are travelling to a malaria area in Africa. Consult your doctor or a reputable travel clinic for advice and a prescription for anti-malaria tablets if needed before departing for your tour in Africa. Ensure that that you and minors in your care are up-to-date with the required travel vaccinations.

 

STOLEN OR LOST LUGGAGE

The safekeeping of your luggage and personal belongings is entirely your responsibility. MoAfrika Tours will do what it can to assist its clients in keeping luggage and personal belongings safe and will assist in trying to find luggage that is lost in transit. However, MoAfrika Tours cannot be held liable for stolen and lost luggage.

 

CHILD POLICY

Many of the accommodation establishments that MoAfrika Tours books for tours have a strict child policy. It is your responsibility to disclose the age of each child in the travelling group to the MoAfrika agent and confirm that he/she is the appropriate age for tour accommodation. MoAfrika Tours cannot be held liable for an accommodation establishment refusing entry to an under-aged child where a child policy is strictly enforced.

MoAfrika Tours reserves the right to request a copy of a birth certificate for any child in the tour group who is confirmed to be 12 years or younger.

A children’s rate is available on request. Not all accommodation establishments offer a reduced rate for children but where applicable, MoAfrika Tours will confirm in writing at what rate a child 12 years and younger will be charged.

 

CHILDREN ENTRY REQUIREMENTS

The South African Department of Home Affairs has strict requirements that govern children travelling through South African ports of entry. These requirements differ depending on whether a child is travelling with both parents, one parent or with a legal guardian.

It is your responsibility to have in your possession the correct legal documents required to enter South Africa with a child that is 18 years and younger. This responsibility is applicable not only for entry into South Africa but any country in Africa that you will visit as part of your tour.

If you cannot produce the correct legal documents for a child on arrival at any port of entry, the Department of Home Affairs states they reserve the right to prohibit entry. MoAfrika Tours, its owner, employees, agents and affiliates cannot be held liable if any member of a travel group is denied entry into a country due to not being able to produce the correct legal travel documents.

 

CHILDREN ON SAFARI TOURS

It is important to note that there are strict rules governing children being allowed on open safari vehicles for daily game drives and participating in guided bush walks. MoAfrika Tours is informed by the recommendations of the Field Guides Association of South Africa (FGASA) that (1) children 6 years and younger are not permitted on an open safari vehicle for game drives and (2) the minimum age for a guided bush walk is 16 years and older.

It is your responsibility to notify the MoAfrika Tour agent of any child in the travel group who will be participating in daily safari tours and confirm whether he/she is of the right age to be allowed on the open safari vehicle for daily game drives and join the guided bush walks.

 

DEPARTURE TIMES

MoAfrika Tours, its owner, employees, agents and affiliates cannot be held liable for delayed flights or transfers that negatively affect a tour booked through the company. Suppliers that provide transfer services for our tours adhere to strict departure and arrival times, and may be forced to leave without a client(s) who has been delayed enroute to the collection point.

The client is liable for the additional cost in this case if MoAfrika Tours needs to organise a private transfer or book an extra day to make up for time lost on the tour.

It’s strongly recommended that you phone the MoAfrika Tours agent a day prior to departure to confirm your pick-up time. Likewise, the MoAfrika Tours agent will notify you of a change in the collection time caused by unforeseen circumstances.

 

MISSED CONNECTING FLIGHTS

It is strongly advisable that you take into account unforeseen delays that may affect onward travel. This includes traffic congestion, roadworks and vehicle breakdowns that would result in the transfer vehicle arriving later than expected at the drop-off point on the last day of a tour.

It’s strongly recommended that you book your connecting flight(s) for the day after the tour ends and book accommodation that night close to the airport from which you will be departing.

 

CHANGES TO ITINERARIES

MoAfrika Tours, the owner, employees, agents and affiliates will be excused for circumstances beyond their control that result in a tour being delayed or cancelled. This ranges from natural disasters including extremely bad weather and fires; to political unrest or instability including riots and violent protests; and air, cruise or ground travel disasters.

It is your responsibility to notify the MoAfrika Tours agent and confirm in writing any changes you personally make to the itinerary whilst on tour. You are liable for any cost(s) incurred for changes made. If you choose to forfeit an activity such as a daily safari tour or an excursion that is specified in the itinerary and has been paid for in advance, MoAfrika Tours will not provide you with a refund.

Any changes you would like made to the tour itinerary must be discussed and agreed upon with the MoAfrika Tours agent and confirmed in writing. MoAfrika Tours will endeavour to accommodate changes where possible but only if advanced notice is given and agreed upon, and reserves the right to adjust the final tour price to oblige such changes.

 

CHANGES TO ACCOMMODATION

MoAfrika Tours reserves the right to change an accommodation establishment specified in a tour itinerary if deemed unsuitable or unsafe for clients. This might occur through change of ownership, declining standards of service or the area becoming unsafe.

 

MODIFICATIONS TO THE TERMS & CONDITIONS

MoAfrika Tours reserves the right to make changes to these Terms & Conditions from time to time at its sole discretion. As soon as this webpage is updated, the changes become effective.

 

USE OF THE MOAFRIKA TOURS WEBSITE

You may only use the MoAfrika Tours website to browse the content, compare tour options and obtain an indication of prices. Details of the final tour itinerary and price is only binding when agreed upon between the client and the MoAfrika Tours agent and confirmed in writing.

The content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. It remains the copyright property of MoAfrika Tours.

 

PRIVACY POLICY

MoAfrika Tours is committed to protecting its client’s privacy. All information gathered from the online forms on our website is used to personally identify users that subscribe to the service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service.

None of the information will be sold or made available to anyone. The official MoAfrika Tours website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website.

This information is used to help improve our website, analyse trends and administer the website. By using our website, you signify your acceptance of our Privacy Policy. If you do not agree with this policy, please refrain from using our website.

 

SECURITY POLICY

Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

 

LAW GOVERNING TERMS & CONDITIONS

These Terms & Conditions are exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

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